Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact our team for account access, KYC help, payment queries or site troubleshooting. Use live chat for immediate assistance or send an email for detailed requests. Replies aim to be prompt and clear. Accessible channels include email, phone and in-site chat, with staff ready to guide you through deposits, withdrawals, bonus activation and account settings. Live chat handles quick fixes; email suits document uploads and payments.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email for account and KYC help) |
| General enquiries | [email protected] (corporate, billing, promotions and media enquiries) |
| Affiliate enquiries | [email protected] (partner sign-ups, tracking and payments) |
| Phone | +61 3 9672 4810 (local line) |
| Working hours | Mon-Fri, 09:00-18:00 AEST |
Contact by email
Email is our preferred contact method for detailed requests, account-related issues or when you need to send documents or explanations. Use a clear subject line, attach any relevant files and include up-to-date contact details to avoid delays. Providing the account ID and preferred contact times helps us process requests faster.
Submit your enquiry
Response Time
Support requests are normally answered within one business day. Simple account or payment enquiries are often resolved the same day. More complex issues, such as detailed KYC checks or multi-team investigations, may take longer depending on their nature and any documents required. For faster help use live chat for priority response.
Feedback
Send us your feedback, suggestions or ideas to help improve the site. Feedback is read by our team and reviewed carefully - we use it to refine features, fix issues and improve the user experience. Drop a note via live chat or email and we’ll consider your input for future updates. Thanks for helping us make the casino better for everyone.