Data Privacy Policy
We explain how we collect, use and protect personal data on this page. This Privacy Policy sets out the categories of information we hold, the legal bases for processing, and the choices you have. It covers account details, device and transaction records, cookies and tracking, and the limited ways we share information with service providers. Read this page to understand access, correction and deletion options, and how we update the policy. The wording here is practical and focused on data handling and user controls.
Types of data collected
Personal data
Name, email, date of birth, billing address and identity documents when KYC is required. Contact details and communication preferences are kept to manage your account and service delivery.
Technical data
Device identifiers, IP address, browser and operating system, geolocation at login, and connection timestamps. Technical logs support security, fraud prevention and service availability checks.
Transactional data
Deposit and withdrawal records, payment method details (card, POLi, PayID, crypto tokens), bet and win history, bonus activity and session timestamps required for accounting, compliance and dispute resolution.
How information is used
Core purposes
To create and maintain accounts, process deposits and withdrawals, verify identity, and administer bonuses and loyalty entitlements. Use data to conduct compliance checks and to resolve disputes.
Operational purposes
For fraud prevention, account security, technical troubleshooting and to detect abusive behaviour. Transactional data is used for payment reconciliation and regulatory reporting where required.
Data protection and security
Security practices
We apply encryption to data in transit, restrict access to authorised personnel and keep administrative, technical and physical safeguards proportionate to the data held. Third-party processors are selected with security measures in place.
Retention
Data is retained only as long as necessary for legal, tax and compliance obligations, or to provide services. Retention periods vary by data type and legal requirement.
Cookies and tracking technologies
Cookies used
Session and persistent cookies support login, preferences, security and analytics. Third-party tracking for analytics or wallet integrations may be present. You can control cookie settings in your browser.
Tracking controls
Opt-out options for analytics and marketing cookies are available via the cookie banner or your account settings. Essential cookies required for service functioning cannot be disabled without affecting access.
User rights regarding data
Access and correction
Request access to personal data, receive a copy, or ask for corrections to inaccurate information via account settings or support. We verify requests to protect account security.
Deletion and restrictions
Request deletion or restrict processing where applicable. Certain data may be retained if required for legal obligations, fraud prevention or dispute resolution.
Data sharing and third parties
Who we share with
We share data with payment providers, identity verification vendors, fraud prevention services and legal or regulatory bodies when required. Contracts limit use to specified purposes only.
International transfers
Data may be processed in jurisdictions outside Australia. Transfers are subject to appropriate safeguards such as standard contractual clauses or equivalent protections.
Updates to this policy
Policy changes
We may update this policy to reflect legal or operational changes. Material changes are notified by posting a revised date on the page and via account messages where required. Check this page periodically for the latest version.