Safe Gambling

We take player safety seriously and promote responsible play across our site. This page outlines QWE Responsible Gambling commitments and the practical steps available to help you stay in control. Guidance covers the principles we follow, the limits and self-exclusion tools you can set, signs of problematic behaviour, and where to get help. Use these options whenever you need a break or extra support. Contact support if you want to activate limits or discuss account controls — we handle requests promptly and respectfully.

Player protection principles

Clear rules, age verification and voluntary limits form the core of our approach. Access is restricted to adults and account checks help prevent underage activity. Protection focuses on prevention, early intervention and giving you control of your account settings.

Tools to manage gambling activity

Deposit limits

Set daily, weekly or monthly deposit caps in account settings. Limits can be increased only after a cooling-off period and must be used to control spending.

Loss limits

Choose loss limits to cap how much you can lose over a set period. Limits apply across your account and are enforced immediately when set.

Time limits & session reminders

Enable session timers and daily play time caps. Session reminders notify you when a set time is reached so you can step away and reassess play.

Self-exclusion and cooling-off

Temporary cooling-off options (from 24 hours to several months) and long-term self-exclusion are available. Contact support to activate self-exclusion and follow the steps provided to suspend account access.

Recognising signs of problematic behaviour

Watch for repeated unsuccessful attempts to recover losses, chasing bets, neglecting work or relationships, borrowing to fund play, or sudden changes in mood linked to play. If you notice these signs, consider using limits or self-exclusion immediately.

Guidance for staying in control

Set strict budgets before you play and stick to them. Use loss and deposit limits together. Avoid gambling when stressed or under the influence. Keep gambling funds separate from essential bills and never chase losses. Regularly review account activity and use session reminders to limit play time.

Access to professional help and support organisations

If you need help, reach out to Gambling Help Online or the National Gambling Helpline on 1800 858 858. Lifeline is available on 13 11 14 for crisis support. For long-term support, consider local counselling services or Gamblers Anonymous groups. For Australians, BetStop provides a national self-exclusion option—check official channels for enrolment details.